Provides administrative support on the patient-centered care unit. Facilitates communication and contributes to patient care. Assists with admission process, verifying selected demographic information. Acts as a receptionist for visitors, serves as a central contact for telephone calls and distribution point for paperwork, laboratory and test results.
High school graduation or equivalent; knowledge of medical terminology.
6 months unit secretary, registration or medical records or related clerical experience in a healthcare setting preferred.
Completion of an approved Unit Secretary curriculum or equivalent experience as registration or medical records assistant in a health care setting preferred. BLS (Basic Life Support)certification may be required.
Knowledge, Skills & Abilities
Basic computer skills. Verbal and written communication skills.
Primary Duties and Responsibilities
Accurately transcribes orders and notifies appropriate nurse in a timely manner.
Answers and makes telephone calls, responds to intercom, e-mail, identifies emergency messages, directs information to the appropriate personnel.
Assists with environmental services support such as trash removal, and keeping area tidy.
Communicates patient information to the registered nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and other departments to the Registered Nurse.
Compiles and maintains unit statistics regarding admissions, discharges and transfers per unit standard.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Greets and orients patients, family, and significant others to the patient care unit and the patient room following the admission procedure. Notifies members of the healthcare team of the patient’s arrival.
Orders and maintains inventory of office supplies.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
Participates in multi-disciplinary quality and service improvement teams.
Performs clerical duties to maintain the patient’s medical record and to expedite patient admission, transfer and discharge. Assembles and copies charts and forms, assuring that charts contain necessary forms. Performs data entry, chart preparation, filing and photocopying according to policy.
Performs other duties as assigned.
Reports unit equipment that is malfunctioning or defective to appropriate personnel. Validates diet with nurse and delivers meal tray as appropriate. Attends to comfort needs of patient such as filling pitchers, and obtaining extra pillows or blankets. Assists with transport of patients, specimens, equipment and supplies, as appropriate. Maintains patient privacy and confidentiality.
Responds to questions from patient, families, and significant others in a prompt, courteous, positive and knowledgeable manner and refers to appropriate personnel.
Schedules patient appointments at outside agencies and coordinates transportation arrangements when necessary.
Validates diet with nurse and delivers meal tray as appropriate. Attends to comfort needs of patient such as filling pitchers, and obtaining extra pillows or blankets. Assist with transport of patients, specimens, equipment and supplies, as appropriate. Maintains patient privacy and confidentiality. About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.