An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.
High School Diploma or equivalent
Minimum of one year experience in a physician practice office or similar setting to include general business operations, scheduling, and insurance.
- Basic understanding of medical terminology.
- Knowledge of coding preferred.
- Knowledge of general business operations, scheduling, insurance, and coding.
- Ability to work without close supervision and to exercise independent judgment.
- Ability to use word processing and spreadsheet programs and standard office equipment.
- Ability to communicate verbally and in writing with others.
- Ability to organize multiple tasks and projects and maintain control of workflow.
- Ability to handle stressful situations.
- Ability to operate standard office equipment such as PC, copier, fax machine, printer.
- Ability to perform basic arithmetic calculations.
- Ability to provide customer service consistent with MLH values.
Key Job Responsibilities
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
- Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
- Collects co-pays and insurance data to ensure full and proper payment.
- Manages the front desk area by greeting patients and visitors and responding to request for information in person or by phone.
- Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work – exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.