Clinic Medical Office Specialist

 

 
JOB SUMMARY/PURPOSE

Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients, and visitors in a professional manner. May be responsible for obtaining prior authorization for office referrals and applying knowledge of current clinical diagnosis and billing codes.

DEPARTMENT DESCRIPTION

The Hematology & Oncology teams at Samaritan Health Services specialize in diagnosing and treating adult cancer patients using chemotherapy, hormonal therapy and biological therapy as well as treating a range of hematologic conditions. We educate patients about their illness, the treatment options and provide supportive care during treatment and into survivorship.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High school diploma or equivalent required.

One (1) year experience and/or training in a position of similar responsibility and complexity required.

Experience and/or training in ICD-10 and CPT coding required.

Experience and/or training with medical/insurance terminology required.

Experience and/or training in computer applications required.

KNOWLEDGE/SKILLS/ABILITIES

Service Orientation – Successfully apply knowledge of various resources/models of recovery to assist and care for others.

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Confidentiality – Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.

Time Management – Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

Team Building – Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.

Social Perceptiveness – Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

PHYSICAL DEMANDS

Rarely

(1 – 10% of the time)

Occasionally

(11 – 33% of the time)

Frequently

(34 – 66% of the time)

Continually

(67 – 100% of the time)

WALK – INCLINE

LIFT (Floor to Waist: 0″-36″) 20 – 40 Lbs

LIFT (Knee to chest: 24″-54″) 0 – 20 Lbs

LIFT (Waist to Eye: up to 54″) 0 – 20 Lbs

CARRY 1-handed, 0 – 20 pounds

CARRY 2-handed, 0 – 20 pounds

SQUAT Repetitive

SQUAT Static (hold

30 sec)

PUSH (0-20 pounds force)

PULL (0-20 pounds force)

STAND

CLIMB – STAIRS

KNEEL (on knees)

REACH – Upward

SIT

WALK – LEVEL SURFACE

BEND FORWARD at waist

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

REACH – Forward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist


Samaritan Health Services

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